Our Approach to Personal Information

AUTOBACS SEVEN Co., Ltd. (the "Company"), consolidated subsidiaries & equity-method companies of the Company (listed in this WEB site), and AUTOBACS franchise corporations ( listed in https://www.autobacs.com/shop/info/business-list.pdf ) and each franchise stores (the “Group") specify the name, address, date of birth, telephone number, etc. We recognize that personally identifiable information (personal information) is valuable privacy information and manage and protect personal information.

Efforts on Protection of Personal Information

Based on the above approach to personal information, the Group will promote the following activities.

1. Acquisition and use of personal information
   After notifying or publicizing the purpose of use, we personal information by appropriate means and use it appropriately.
2. Provision of personal information to third parties
   We will not provide personal information to third parties. However, this does not apply if any of the following items apply.
   1) With the consent of the person
   2) When providing personal information in accordance with laws and regulations
3. Disclosure, correction, suspension and deletion of personal information
   Requests for disclosure, correction, suspension or deletion of personal information will be handled appropriately after the identity of the requestor is confirmed.
4. Entrustment of handling of personal information
   In order to achieve the purpose of publication and notification, we may entrust the handling personal information. In such cases, we will endeavor to properly manage and supervise the entrusted party to prevent leakage.
5. Approaches to protect personal information
   We will take safety measures to prevent unauthorized access, loss, destruction, falsification, or leakage of the acquired personal information.
6. Personal information manager
   Each department that handles personal information will place the person responsible for management of personal information, strive for appropriate management, and implement educational and awareness activities for employees.
7. Compliance with laws and regulations
   In the handling of personal information, we will comply with laws and regulations applicable to the protection of such personal information and other standards.
8. Review 
   The Personal Information Protection Compliance Program, including this policy, will be continuously reviewed and improved the contents to comply with laws, regulations and other standards.

Established on December 8, 2004 / Revised on April 1, 2025

１．Purpose of acquisition and use of personal information
　　Purpose of use of personal information in the Group is as follows. It will not be used for other purpose.
(1) To provide information on events and new businesses sponsored or co-sponsored by the Group by mail, telephone, e-mail, or other way.
(2) To collect information from customers by requesting market research (surveys) for the purpose of improving store management, merchandise purchasing trends, product development, store openings, and other research purpose.
(3) To provide various products and services handled by insurance companies. The Group is entrusted by insurance companies (non-life insurance companies, etc.) to provide insurance agency services.  For information of the insurance companies the Group entrusted with, please contact the respective stores.
(4) To confirm the validity of the account numbers of the financial institutions (banks, credit card companies, loan companies, etc.) and insurance companies (non-life insurance companies, etc.) and the validity of the credit cards when settling fees for merchandise and paid services.
(5) To provide information to business alliance partners involved in the campaign for the purpose of shipping winning products to customers who applied for the campaign, such as prize present project.
(6) To contact customers urgently in case of any inconvenience to the merchandise sold, any defect in merchandise installation, or any defect in maintenance that may cause damage to the life, body or property of the customers or other persons.

２．Shared use
　　The Group companies may share the personal information received from customers within the scope of the purpose of use as follows.
(1) Items of personal information to be shared

　　　(A) Items on the application form, etc. (include name, address, date of birth, gender, telephone number, e-mail address, vehicle Information, etc.)

　　　(B) Information provided by surveys, etc.
　　　(C) Information on purchasing in the Group stores
　　　(D) Vehicle information such as vehicle identification number, statutory safety inspection date, displacement, first year registration date, vehicle model, motor type, mileage, etc., to be confirmed when the vehicle enters the pit.
　　　(E) Information on granting and using of shopping points
　　   (F) Information regarding opinions, requests, or inquiries, etc.
(2) Scope of sharing: the Group
(3) Purpose of sharing: purpose of each item in the preceding paragraph
(4) Name of the person responsible for the management of personal information to be shared: AUTOBACS SEVEN

３．Request to our customers
　　The information on the Group’s membership cards, etc. includes personal information. Please manage it strictly confidential. In addition, in accordance with laws, regulations, and ordinances, the Group may refer personal information to the police or other relevant authorities in order to eliminate anti-social forces such as organized crime groups, members of organized crime groups, semi-regulars of organized crime groups, companies affiliated with organized crime groups, groups engaging in criminal activities under the pretext of conducting social campaigns such as racketeer groups, or crime groups specialized in intellectual crimes.


４． Inquiries
　　For inquiries regarding the contents of the Group Privacy Policy, please contact to the following address. Please note that you may be required to pay a handling fee as specified by the Group when you request disclosure of your personal information or notification of the purpose of use.

AUTOBACS SEVEN CO., LTD.
AUTOBACS Customer Service Center
0120-890-522
For inquiries, please contact us from 9:00 to 12:00 and from 13:00 to 17:30.
Excludes year-end and New Year holidays and weekends and holidays
*To ensure accurate communication, please call with your phone number displayed.
If the phone is set to non-notification, add "186" to the beginning of the phone number

１．Purpose of acquisition and use of personal information
　　Personal information provided by you to use the services of this website, as well as records of services provided to you on this website, will be recorded and stored in our database. Purpose of use of personal information in the Group is as follows. It will not be used for other purpose.
(1) To analyze customer information for the purpose of improving the operation of this website.

(2) To provide information on events and new businesses sponsored or co-sponsored by the Group by mail, telephone, e-mail, or other way.
(3) To collect information from customers by requesting market research (surveys) for the purpose of improving store management, merchandise purchasing trends, product development, store openings, and other research purpose (the results of such market research (surveys) may be edited to prevent the identification of individuals and may be publicly disclosed).
(4) To provide various products and services handled by insurance companies. The Group is entrusted by insurance companies (non-life insurance companies, etc.) to provide insurance agency services.  
(5) For the purpose of verifying the validity of bank account numbers and credit cards, as well as detecting and preventing fraudulent use, in connection with payments for products and paid services, we may share information with financial institutions (such as banks, credit card companies, and loan companies) and insurance companies (such as non-life insurance companies).

*To verify the validity of credit cards and detect and prevent fraudulent use during online purchases, we will provide the “personal information, card information, purchase information, etc.” obtained from you to your card issuer and the payment processor.
(6) To provide information to business alliance partners involved in the campaign for the purpose of shipping winning products to customers who applied for the campaign, such as prize present project.
(7) To contact customers urgently in case of any inconvenience to the merchandise sold, any defect in merchandise installation, or any defect in maintenance that may cause damage to the life, body or property of the customers or other persons.

２．Shared use
　　The Group companies may share the personal information received from customers within the scope of the purpose of use as follows.
(1) Items of personal information to be shared

　　　(A) Items on the application form, etc. (include name, address, date of birth, gender, telephone number, e-mail address, vehicle Information, etc.)

　　　(B) Information provided by surveys, etc.
　　　(C) Information on purchasing in the Group stores
　　　(D) Vehicle information such as vehicle identification number, statutory safety inspection date, displacement, first year registration date, vehicle model, motor type, mileage, etc., to be confirmed when the vehicle enters the pit.
　　　(E) Information on granting and using of shopping points
　　   (F) Information regarding opinions, requests, or inquiries, etc.
(2) Scope of sharing: the Group
(3) Purpose of sharing: purpose of each item in the preceding paragraph
(4) Name of the person responsible for the management of personal information to be shared: AUTOBACS SEVEN

3．Collection of Website Information through Cookies and Similar Technologies
Some pages on the Website use a technology called "cookies" to make it more convenient for customers to use each page of the Website.

"Cookie" is a technology that records information to identify the access to this Website on the customer's information terminal and identifies the customer's information terminal when the customer accesses this website again from the customer's information terminal, so that the customer can use this website comfortably.

It is a technology that allows you to use it for the following purposes.
(1) To save customer’s input by retaining the login ID when the customer logs in. 
(2) To identify the customer's "shopping cart" ("shopping cart" is a record of the products selected by the customer and the relevant item. This is a function on the Website that allows you to check products, prices, quantities, etc. )
(3) To optimize services for each customer
(4) To identify purchases made after accessing this Website from an advertised website through the affiliate program or after such access.
(5) To deliver advertisements by linking customers’ browsing data and analytical data with their personal data.

(6) To otherwise improve the convenience and usability of the website.

Please note that, depending on the browser you use, you may be able to change your browser settings to disable the use of Cookies. As a result, you may not be able to use all or part of the services of this website or other websites that use Cookies.

In addition, user lists held by advertising-related business operators (such as advertising agencies) may be matched with email addresses, phone numbers, and other personal information held by the Company after such information has been irreversibly converted into non-identifiable data. Such matching may be conducted by third-party advertising distribution service providers (such as media companies and platform providers), and advertisements may be delivered based on the matching results.

4．Inquiries
For inquiries regarding the contents of the Group Privacy Policy, please contact us to the through the FAQ/Inquiry page or the following address. Please note that you may be required to pay a handling fee as specified by the Group when you request disclosure of your personal information or notification of the purpose of use.

　 
AUTOBACS SEVEN CO., LTD.
AUTOBACS Customer Service Center
0120-890-522
For inquiries, please contact us from 9:00 to 12:00 and from 13:00 to 17:30.
Excludes year-end and New Year holidays and weekends and holidays.
*To ensure accurate communication, please call with your phone number displayed.
If the phone is set to non-notification, add "186" to the beginning of the phone number.

５．Note
The Website contains links to other websites, but the Group does not guarantee the content or the handling of personal information on the websites provided by third parties. The Company assumes no responsibility whatsoever for the content of this website.